How do I change or cancel an order?
You may cancel or change an order by calling (877) 206-0222. You need to have the service address available for cancellation or making changes to your order. All order modifications must be done one business day in advance to allow for processing. Cancellation fees are charged for all cancelled orders per the terms of the agreement.
What if I need a larger container?
Please review container sizes for assistance in confirming the best-sized container to fit your needs. If the container you have rented has filled-up but your project/need is not completed, please call customer service with your order number at (877) 206-0222 for future options. Additional fees may apply.
What if the date I need the container changes?
You may change an order by calling (877) 206-0222. You need to have your service location available for making changes to your order. All order modifications must be done one business day in advance to allow for processing.
What if location changes?
You may change an order by calling (877) 206-0222. You need to have the original service location along with the new service location available for making changes to your order. Prices vary from location to location, please do not expect the price to remain the same. All order modifications must be done one business day in advance to allow for processing.
How far in advance do I need to order?
You can see the available dates displayed on the calendar while ordering online. All online orders must be done at least one business day in advance to allow for processing. Also, note that there is no guaranteed delivery time, so if a container is needed first thing in the morning, delivery should be scheduled for the day prior.
Is emergency delivery available?
Emergency services are available based upon location and availability, additional fees may apply. All online orders must be done at least 36 hours advance to allow for processing, as terms and conditions apply.
Is service available 24 hours?
You may call dumpster central at (877) 206-0222. Emergency services are available based upon location and availability, additional fees may apply. All online orders must be done at least 36 hours in advance to allow for processing, as terms and conditions apply.
What if I need an extra haul?
You can have additional hauls with your order but you will be charged the full initial quoted amount for a second time for an additional haul for the same product.
What if the driver comes for delivery or removal and I am not ready for the container to be dropped or removed?
Please note trip charges will incur a supplementary cost of $150 per visit from the initial quote. If you are not ready to have your roll-off container picked up, you may change an order by calling (877) 206-0222. You need to have your service location address for making changes to your order. If a container is kept past the given rental period, additional rental or service fees will apply.
What if I need to keep my container longer/have it removed sooner?
If you want to modify the date your trash dumpster rental is picked up, you may do so either online or by calling (877) 206-0222. You need to have your service location available for making changes to your order. If a container is kept past the given rental period , additional rental or service fees will apply.
Is it necessary for someone to be there when they deliver or remove my container?
It is preferred, but not necessary to have someone onsite for delivery or removal of the container. The driver will use their best judgment and place the container in the safest accessible area when delivering the container. However, if an onsite contact is not available for delivery, you will be responsible for all charges involved with relocation of the dumpster should it be necessary. For removal; customer agrees to provide unobstructed access to the equipment on the scheduled pick-up day; if equipment is inaccessible customer is subject to additional pick-up charges, as terms and conditions apply.
How many tons can I put in my container?
Certain materials such as concrete and dirt can be very heavy as compared to equal volumes of regular trash, wood, vinyl or aluminum siding, etc. Before placing any of these heavier materials in any containers, please review the terms and conditions of your agreement and contact Dumpster Central customer service rep at (877) 206-0222 for guidance on how much is allowed in the container. Do not fill the container above water level even with light material.
Will I be billed for extra weight?
Yes, additional charges will be levied if your tonnage goes over the included tons quoted in your order.
What are my payment options?
Dumpster Central accepts the following credit cards: American Express, MasterCard, Visa, and Discover. Please have your card in front of you when placing or adding to your order. Dumpster central also accepts check over phone.
What does the price include?
The price includes a one-time delivery and pick-up for selected container size along with standard disposal, fuel, and taxes. All waste will be disposed of in a fully approved and licensed disposal facility.
Will it damage my new driveway?
The contractor highly recommends that the customer protect any surface where the roll-off is going to be placed with a 4' x 8' sheet of plywood. Customer affirms that any right-of-way provided by customer (disclosed in delivery questions) for the roll-off container is sufficient to bear the weight of all contractors' equipment and vehicles required to perform the contracted service. The customer assumes all liabilities for damages to private driving surfaces, pavement or road surfaces and entire container placement site. The contractor shall not be responsible for any damages to any private driving surface, pavement or accompanying subsurface of any route associated to perform the service that was contracted.
Can I put the container on the street?
You may require permits. Please check with your local municipality
How large of a space do I need for the container/for delivery?
Please refer to the container dimensions listed below. It is recommended to provide space to accommodate double the amount of the width and height of the container to assure adequate height and space clearance. What are the unacceptable materials items for roll-off containers? Hazardous waste, dirt, industrial waste, chemical products, oil filters, herbicides & pesticides, radioactive material, solvents, paint (except completely dried latex paint cans, no liquids), other flammable liquids, aerosol cans, propane tanks, motor oil, transmission oil/lubricating/hydraulic oil/oil filters, contaminated oils (mixed with solvents, gasoline, etc.), antifreeze, appliances, petroleum-contaminated soil/lead paint chips, tires, batteries, computers, monitors, televisions, microwaves, fluorescent tubes, railroad ties, medical waste, asbestos, animals, barrels, all liquids. Material must be level at the top of the container; nothing can be sticking out of the top. Additional requirements may apply based upon locality. Liability for appropriate waste remains with the customer as agreed to in the terms and conditions.